Download the iOS Customer Client App to Receive Support
The Bomgar customer client for iPhone®, iPad®, and iPod touch® is available for free download from the Apple App Store. From the iOS device, the user should search the App Store for "Bomgar" and then install the customer client app.
To support iOS devices, your Bomgar Appliance must be running software version 12.1 or later. The Bomgar customer client is supported on iPhone®, iPad®, and iPod touch® devices running Apple iOS 4.3 and higher. Starting with Bomgar 12.2.4, Apple iOS 5.0 or later is required. Starting with Bomgar 14.1, Apple iOS 6.0 or later is required.
IMPORTANT: Your Bomgar Appliance must be equipped with a valid SSL certificate signed by a certificate authority. Bomgar does not support using self-signed certificates for iOS device support. Once you have applied a CA-signed SSL certificate to your Bomgar Appliance, contact Bomgar Technical Support. Your support representative will create a new software build that integrates your SSL certificate. With this updated build installed on your appliance, iOS devices can run the Bomgar customer client to receive remote support.