iOS Customer Client

To support an iOS device, start a session using either the full customer client app or a web-based click-to-chat session. While using the full customer client app provides the most tools for support, click-to-chat has the advantage of not requiring the customer to download an app. A click-to-chat session can be elevated at any time to request the customer to download the app and grant further support permissions.

Use Click-to-Chat for Web-Based Chat on an iOS Device without a Download

Support Portal

To start a session with click-to-chat, your customer does not need to download the Bomgar customer client app. Instead, direct your customer to your public site. Your customer must use a modern browser supported by Bomgar.

For click-to-chat to be available, your administrator must have enabled the click-to-chat option for at least one of the session start methods available from your public site. Click-to-chat is enabled from /login > Public Portals > Public Sites.

 

Click-to-Chat Name Entry    Click-to-Chat

When your customer starts a session using a method that has click-to-chat enabled, a web-based chat session is initiated.

After your customer enters his or her name, a support request enters a queue in the representative console. Accept the session to chat with your customer.

 

Click-to-Chat Elevation Request

If you need to provide support at a level deeper than chat allows, you can request your customer to elevate to the Bomgar customer client app. Accepting the elevation request attempts to open the Bomgar customer client app. If the Bomgar app is already installed, the session will immediately become available. If the app needs to be downloaded, your customer is taken to the Apple App Store to download the free Bomgar app. The session then continues as detailed in the next section of this guide.