Download the Android Support Client App from the Web

Support Portal

Alternatively, your customer can go to your support portal and initiate a session by clicking a representative's name, submitting a session key, or filling out an issue submission form.

 

Your customer will be taken to the instruction page, and the process will continue in the same manner as above.

Based on the method of session initiation, your customer will be placed either in the selected representative’s support queue or in the support queue for the team assigned to handle the selected issue.