How a Support Session Looks on an Android Device

Android Client Chat Interface

Once a session is established, the Bomgar chat interface opens, and a Bomgar indicator icon appears at the bottom of the device's display. While a session is running, the icon remains in the indicator area even if your customer is not in the Bomgar app itself.

You may continue to access files and system information while the customer is doing other things. If you send a chat message to the customer, the message will appear as a pop-up at the bottom of the device's screen.

Your customer can tap the X button at the top right of the display to stop the support session immediately.