How a Support Session Looks on an Android Device

Android Client Chat Interface

Once a session is established, the Bomgar chat interface opens, and a Bomgar indicator icon appears at the bottom of the device's display. While a session is running, the icon remains in the indicator area even if your customer is not in the Bomgar app itself.

You may continue to access files and system information while the customer is doing other things. If you send a chat message to the customer, the message will appear as a pop-up at the bottom of the device's screen.

If you are in a screen sharing session, remember that any action the customer takes, such as entering passwords or accessing private information, can be seen by the representative and is recorded if session recording is turned on. To prevent private information being seen and recorded, you can stop screen sharing when the customer enters information and resume afterward.

To end the session, your customer can tap the screen and then tap the X button that appears in the upper right corner of the screen, or he or she can tap the Back button. This prompts the user to confirm that he or she wants to end the support session.