Screen Share with the Android Device (Samsung Only)

From the session window, click the Screen Sharing button to request control of the remote device.

Once the customer has granted permission, the remote device will appear in your window. Your customer can choose to grant you view-only access or, if your permissions allow, full control of the pointer and keyboard, enabling you to work on the remote device as if you were really there. You can request to elevate your permission level at any time during the session. The screen sharing tool bar provides a number of helpful features for support representatives.

Screen Sharing

Screen-sharing Tools

Screen Sharing

Stop screen sharing.

Control

While viewing your customer’s computer, request or stop control of your customer’s keyboard and mouse.

Capture Screenshot

While screen sharing, capture a screenshot of the remote screen or screens at their full resolution. Save the image file to your local system or to your clipboard. The capture action is recorded in the chat log with a link to a locally saved image; the link remains active even after the customer has left the session, but it does not persist in the Bomgar session report.

Scaled View or Actual Size

View the remote screen at actual or scaled size.

Performance and Quality

View the remote screen in 2-bit gray scale for the lowest bandwidth consumption, 8-bit color for fast performance, 16-bit for a medium quality of image and performance, or 32-bit for the highest image resolution.

Full Screen

View the remote desktop in full screen mode or return to the interface view.