View Images on the Android Device (Not Applicable to Samsung)

View Images in the Android Support Client    View One Image in the Android Support Client

View Images in the Representative Console

To get to the Images view of the Bomgar customer client app, you must have screen sharing permissions. Then ask the customer to swipe the screen to the left while screen sharing in the Web view.

From the Images view, the customer can allow the representative to view images on the device. The representative cannot see the thumbnail view of available images but only the specific image selected by the customer. Sharing captured screenshots of the device can help customers and representatives better understand and resolve issues.

Images are shared from the device's SD cards, either internal or external.