Enter a Session Key to Start Android Support

Support Client Permissions    Bomgar Customer Client Session Key Entry

Another session start option is for your customer to pre-install the Bomgar support client app from Google Play.

To start a session directly from the app, your customer must enter your support site address, which is automatically verified, and a unique session key you have generated from the representative console. Once your customer clicks the Start button, the connection is initiated. The customer may be prompted to accept an agreement and/or allow session recordings before joining the session.

 

Non-Samsung Android Screen Sharing System Prompt

To begin screen sharing, customers on non-Samsung devices with Android 5.0 or above must accept a unique system prompt. If the prompt is not accepted or is ignored, session behavior will default to basic co-browsing or sharing of images for the non-Samsung device. Non-Samsung view-only screen sharing allows no control of the device and allows the representative a limited set of support tools.