DEPLOYMENT > Syslog > Syslog Events > Support Issue

Support Issue Fields

These fields apply to the support_issue_added, support_issue_changed, and support_issue_removed events.

Field Value Explanation

code_name

string

The code name of this issue.

id

string

The unique identifier of this issue.

issue_desc

string

The description of the issue as displayed to the customer on the front-end survey.

priority

string

The priority of this issue.

shareable

1 or 0

1: Representatives are allowed to request help for this support issue.
0: Representatives are not allowed to request help for this support issue.

team:id

string

The unique identifier of the team to which this issue is assigned.

team:name

string

The name of the team to which this issue is assigned.

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