Permission Fields

These fields apply to both user and group policy events. Fields marked with an asterisk (*) also apply to Embassy events.

Field Value Explanation

permissions:access_sponsors

1 or 0

1: The user may create access sponsor groups.
0: The user may not create access sponsor groups.

permissions:admin

1 or 0

1: The user is an administrator.
0: The user is not an administrator.

permissions:api:command

1 or 0

1: The user is allowed to use the command API.
0: The user is not allowed to use the command API.

permissions:api:reporting

1 or 0

1: The user is allowed to use the reporting API.
0: The user is not allowed to use the reporting API.

permissions:bomgar_button

1 or 0

1: The user is allowed to create, modify, and delete Bomgar Button Profiles.
0: The user is not allowed to create, modify, or delete Bomgar Button Profiles.

permissions:canned_scripts

1 or 0

1: The user may create and edit canned scripts.
0: The user may not create or edit canned scripts.

permissions:change_display_name*

1 or 0

1: The user may change his or her display name.
0: The user may not change his or her display name.

permissions:customer_notice

1 or 0

1: The user may create and edit customer notices.
0: The user may not created or edit customer notices.

permissions:file_store

1 or 0

1: The user may add or remove files from the file store.
0: The user may not edit the file store.

permissions:issues

1 or 0

1: The user may create and edit issues.
0: The user may not create or edit issues.

permissions:presentations

1 or 0

1: The user is allowed to perform presentations.
0: The user is not allowed to perform presentations.

permissions:presentations:control

1 or 0

1: The user is allowed to grant mouse and keyboard control to an attendee during a presentation.
0: The user is not allowed to grant control to an attendee.

permissions:public_sites:templates

1 or 0

1: The user may create and edit public site configurations.
0: The user may not create or edit public sites.

permissions:reporting:license_reports

1 or 0

1: The user is allowed to view license usage reports.
0: The user is not allowed to view license usage reports.

permissions:reporting:presentation_reports

none
user_sessions
team_sessions
all_sessions

Whether the user is disallowed to generate presentation reports or is allowed to generate reports only for presentations in which he or she was the presenter, for presentations in which one of his or her teammates was the presenter, or for all presentations.

permissions:reporting:recordings

1 or 0

1: The user is allowed to view support session recordings.
0: The user is not allowed to view support session recordings.

permissions:reporting:support_reports

none
user_sessions
team_sessions
all_sessions

Whether the user is disallowed to generate reports or is allowed to generate reports only for sessions in which he or she was the primary representative, for sessions in which one of his or her teammates was the primary representative or one of his or her teams was the primary team, or for all sessions.

permissions:rep_to_rep_screen_sharing*

1 or 0

1: The user is allowed to show his or her screen to other representatives outside of a session.
0: The user is not allowed to show his or her screen to other representatives.

permissions:rep_to_rep_screen_sharing:control*

1 or 0

1: When showing his or her screen to another representative, the user is allowed to grant control to the viewing representative.
0: When showing his or her screen to another representative, the user is not allowed to grant control to the viewing representative.

permissions:show_on_public_site*

1 or 0

1: The user may be listed in the representative list of all applicable public sites.
0: The user may not be listed in the representative list.

permissions:skills

1 or 0

1: The user may create and edit skills.
0: The user may not create or edit skills.

permissions:support*

not_allowed
full_support

Whether the user is disallowed to offer support or is allowed to offer full remote support.

permissions:support:accept_team_sessions*

1 or 0

1: The user is allowed to manually accept sessions from his or her team queues.
0: The user is not allowed to manually accept sessions from his or her team queues.

permissions:bomgar_button:change_public_sites*

1 or 0

1: The user is allowed to change the public portal through which a Bomgar Button connects.
0: The user is not allowed to change a Bomgar Button's public portal.

permissions:support:bomgar_button:personal:deploy*

1 or 0

1: The user is allowed to deploy and modify personal Bomgar Buttons.
0: The user is not allowed to deploy or modify personal Bomgar Buttons.

permissions:support:bomgar_button:team:deploy*

1 or 0

1: The user is allowed to deploy team Bomgar Buttons for teams they are a member of.
0: The user is not allowed to deploy team Bomgar Buttons.

permissions:support:bomgar_button:team:manage*

1 or 0

1: The user is allowed to modify Bomgar Buttons deployed to teams they are a member of. If they are a team lead/manager they can modify the personal Bomgar Buttons of any team members as well.
0: The user is not allowed to modify team Bomgar Buttons or personal Bomgar Buttons of team members.

permissions:support:canned_messages

1 or 0

1: The user can create and edit canned messages.
0: The user cannot create or edit canned messages.

permissions:support:edit_ios_content

1 or 0

1:The user is allowed to create, edit, and upload Bomgar Apple iOS Profile content.
0: The user is not allowed to create, edit, or upload Bomgar Apple iOS Profile content.

permissions:support:embassy:share*

1 or 0

1: The user can share sessions with Embassy users.
0: The user cannot share sessions with Embassy users.

permissions:support:embassy:transfer*

1 or 0

1: The user can transfer sessions to embassies to which he or she does not belong.
0: The user cannot transfer sessions to embassies to which he or she does not belong.

permissions:support:extended_availability_mode*

1 or 0

1: The user is allowed to enable extended availability.
0: The user is not allowed to enable extended availability.

permissions:support:external_key*

1 or 0

1: The user is allowed to edit the external key.
0: The user is not allowed to edit the external key.

permissions:support:general_queue*

1 or 0

1: The user is allowed to participate in the general queue.
0: The user is not allowed to participate in the general queue.

permissions:support:invite_temp_rep*

1 or 0

1: The user is allowed to invite an external representative into a single session.
0: The user is not allowed to invite an external representative into a session.

permissions:support:ios_content*

1 or 0

1: The user is allowed to generate access keys to offer iOS content to iOS device users.
0: The user is not allowed to generate access keys to offer iOS content to iOS device users.

permissions:support:jump:clients*

1 or 0

1: The user is allowed to Jump to unattended systems via preinstalled Jump Clients.
0: The user is not allowed to Jump to unattended systems via pre-installed Jump Clients.

permissions:support:jump:clients:all*

1 or 0

1: The user is allowed to start sessions from all Jump Clients within the system.
0: The user is not allowed to start sessions from all Jump Clients within the system.

permissions:support:jump:clients:change_public_sites*

1 or 0

1: The user is allowed to change the public portal through which a Jump Client connects.
0: The user is not allowed to change a Jump Client's public portal.

permissions:support:jump:clients:change_session_policies*

1 or 0

1: The user is allowed to change the session policy associated with a Jump Client.
0: The user is not allowed to change a Jump Client's session policy.

permissions:support:jump:clients:config*

1 or 0

1: The user is allowed to deploy, remove, and modify Jump Clients for his or her teams and team members' personal queues.
0: The user is not allowed to deploy, remove, or modify Jump Clients for his or her teams or teams members' personal queues.

permissions:support:jump:clients:config:all

1 or 0

1: The user is allowed to deploy, remove, and modify Jump Clients for all queues within the system.
0: The user is not allowed to deploy, remove, or modify Jump Clients for all queues within the system.

permissions:support:jump:clients:password:ignore*

1 or 0

1: The user is allowed to modify, remove, and start password-protected Jump Clients without entering the password.
0: The user is not allowed to modify, remove, or start password-protected Jump Clients without entering the password.

permissions:support:jump:clients:password:set*

1 or 0

1: The user is allowed to set Jump Client passwords.
0: The user is not allowed to set Jump Client passwords.

permissions:support:jump:clients:private

1 or 0

1: The user is allowed to deploy, remove, and modify Jump Clients for her or her personal queue.
0: The user is not allowed to deploy, remove, or modify Jump Clients for his or her personal queue.

permissions:support:jump:local*

1 or 0

1: The user is allowed to Jump to unattended computers on the same network without Jump Clients or a Jumpoint.
0: The user is not allowed to Jump to computers on the same network without Jump Clients or a Jumpoint.

permissions:support:jumpoint:admin

1 or 0

1: The user is allowed to create and edit Jumpoints.
0: The user is not allowed to create or edit Jumpoints.

permissions:support:jumpoint:shell*

1 or 0

1: The user is allowed to use Shell Jump.
0: The user is not allowed to use Shell Jump.

permissions:support:next_session*

1 or 0

1: The user is allowed to request the longest waiting session from his or her teams to begin support.
0: The user is not allowed to request the longest waiting session from his or her teams.

permissions:support:rdp:remote

1 or 0

1: The user is allowed to use Bomgar to start a Remote Desktop Protocol (RDP) session with a computer on a remote network.
0: The user is not allowed to use Bomgar for RDP.

permissions:support:session_assignment:disable*

1 or 0

1: The user is allowed to opt-out of automatic session assignment.
0: The user is not allowed to opt-out of automatic session assignment.

permissions:support:session_assignment:idle_timeout*

integer

The number of seconds the user must have been idle before sessions will no longer be automatically assigned to him or her.

permissions:support:session_assignment:session_limit*

integer

The minimum number of sessions the user must be supporting before sessions will no longer be automatically assigned to him or her.

permissions:support:session_keys*

1 or 0

1: The user can create sessions keys for customers to use to start support sessions directly with that user.
0: The user cannot create session keys.

permissions:support:team_share*

1 or 0

1: The user can share sessions with teams to which he or she does not belong.
0: The user cannot share sessions with teams to which he or she does not belong.

permissions:support:team_transfer*

1 or 0

1: The user can transfer sessions to teams to which he or she does not belong.
0: The user cannot transfer sessions to teams to which he or she does not belong.

permissions:support:vpro

1 or 0

1: The user is allowed to control a computer using Intel® vPro Technology.
0: The user is not allowed to control a computer using Intel® vPro Technology.

permissions:teams

1 or 0

1: The user is allowed to create and edit support teams.
0: The user is not allowed to create or edit support teams.

permissions:users:set_passwords*

1 or 0

1: The user is allowed to reset other users' passwords.
0: The user is not allowed to reset other users' passwords.