Modify the Interaction Creation Process


You must purchase this integration separately from both your Bomgar software and your HP Service Manager solution. For more information, contact Bomgar sales.

The process cc.first.log will need to be altered to allow for the support sessions to be launched when a ticket has been created from the ESS form.   A copy of the Out-of-the-Box process has been provided.  Add the entire contents of the Final Javascript section.

Service Manager Processes Screen

  1. In the Service Manager client select Menu Navigation > Tailoring > Document Engine > Processes.
  2. Search for process.
  3. Copy the entire contents from the Final Javascript tab.
  4. Search for cc.first.log process.
  5. Paste data from clipboard into Final Javascript tab.