Enable Logging for Troubleshooting the HP Service Manager Integration (if needed)

IMPORTANT! You must purchase this integration separately from both your Bomgar software and your HP Service Manager solution. For more information, contact Bomgar sales.

Service Manager logging captures warning, information and error messages. The sm.ini file determines what data will be tracked. There are a few typical debug entries that can be enabled to assist in troubleshooting potential problems:

rtm:4 - (Response Time Monitor)

debughttp:1 – (write HTTP SOAP requests and responses to the following log files)

With all entries in the sm.ini file, refer to the Service Manager help for more information. When these entries are added or updated, a restart of the Service Manager server may be required.