HP Service Manager Integration Guide

IMPORTANT! You must purchase this integration separately from both your Bomgar software and your HP Service Manager solution. For more information, contact Bomgar sales.

Overview

 

The Bomgar and Hewlett-Packard Service Manager (HPSM) integration gathers information collected by the Bomgar Appliance and places the data into HPSM on a per-interaction basis. Custom Bomgar objects installed within HPSM enable customers to initiate a Bomgar support session by clicking a Get Support Now button installed directly on the HPSM self-service portal. Conversely, a representative can initiate a Bomgar support session directly within the HPSM console. Both session initiation methods will automatically link the interaction record with the associated Bomgar support session. HPSM and Bomgar will synchronize completed support sessions, viewable in the details of the respective Interaction ticket for the issue.