Step 1: Save a Backup of the Bomgar Software

Architecturally, the Bomgar Appliance consists of both the physical hardware and also the software that runs on it. The software component includes company-specific information such as user accounts, security settings, site aliases, and session logs. It is important to frequently save a backup of your software configuration so that you always have the latest version on hand. This can be done either manually or automatically.

Note: To moderate backup size, not all files in the file store may be backed up, and session recordings are not saved in the backup configuration.