External Java-Based Connector for the BMC Remedy Integration

IMPORTANT! You must purchase this integration separately from both your Bomgar software and your BMC Remedy solution. For more information, contact Bomgar sales.

This component is based upon web services technology and needs to be deployed onto an application server (Tomcat, JBoss, WebSphere, WebLogic, etc.).

The Connector has been packaged into a .war (Web ARchive) file and can be deployed on the same server where Remedy Mid-Tier is deployed.

Following are the instructions to deploy the Connector application onto the Apache Tomcat Server. Contact the web administrator in case of any other server (Web Logic, Web Sphere, JBoss, etc.).

  1. Place the BgrARSConnector.war file in the [Tomcat Home]\webapps\ folder.
  2. If IIS is being used as the web server to support Tomcat, then make the below entry in the uriworkermap.properties file:

    /BgrARSConnector/*=wlb

    This file can be found under \Jakarta Isapi Redirector\conf (generally located under Program Files\Apache Software Foundation).

  3. Place the BgrConfig.properties file under [Tomcat Home]\common\classes.
  4. The BgrConfig.properties file needs to be configured for each environment. Please follow the instructions described in the properties file. A copy of the properties file is reproduced below:

#####################Bomgar Connector Properties-Start#####################

# Following are the credentials for the Bomgar application

bgr.app.url=http://support.bomgar.com

bgr.api.user=apiuser

bgr.api.password=password

# Following are the options to show or hide some of the information in session detail

# Y/N

bgr.session.detail.survey.visible=N

bgr.session.recording.url.visible=N

bgr.commandprompt.rec.url.visible=N

# The data sync will happen for the following number of days in one go

bgr.data.sync.days=7

# Following are the credentials for the ARS server

ars.server=bomgar

# Replace http://bomgar.ars.web with the Mid-Tier URL (Use the port # as applicable)

# http://bomgar.ars.web or http://bomgar.ars.web:8080 (where 8080 is the port number)

ars.web.url=http://bomgar.ars.web

# The ars.ws.user is Remedy user id. This user should have admin privilege with a fixed license

ars.ws.user=admin

ars.ws.password=password

# set debug to on/off

debug=on

#####################Connector Properties-End#####################

  1. Restart the servers (IIS [if applicable] and Apache Tomcat) for the configuration changes to take effect.
  2. Make sure to restart the servers if there are any changes in the BgrConfig.properties file or a new version of the Connector is deployed.