BMC Remedy Integration Guide
IMPORTANT! You must purchase this integration separately from both your Bomgar software and your BMC Remedy solution. For more information, contact Bomgar sales.
The Bomgar and BMC Remedy integration enables you to initiate a support session from BMC Remedy and at the end of the session, to update the incident with the following information:
- Chat Transcript (including files transferred, special actions, and other events)
- System Information (General section plus other select details such as disk, memory, and network)
- Session Notes
- Exit Surveys (Customer and Representative)
High Level Integration Information
Data Source: Bomgar Support Software
Data Destination: BMC Remedy
Push/Pull: Push and Pull
Integration Mechanism: Bomgar API and BMC Remedy Web Service
This guide contains information for BMC Remedy 8.0 v1.0 and 7.6.04. It also contains use cases that apply to both versions.