Download Reports with SupportSessionRecording

The SupportSessionRecording query returns the requested support session recording file. Depending on your browser, this query will either immediately begin download or prompt you to open or save the file. Note that the requesting user must have permission to view support session recordings.

Parameter for SupportSessionRecording

lsid=[string] The session ID for which you wish to download the Flash (.flv) video recording of the support session.

Query Example for SupportSessionRecording

SupportSessionRecording: Session c69a8e10bea9428f816cfababe9815fe https://support.example.com/api/reporting?username=test&password=test&generate_report=SupportSessionRecording&lsid=c69a8e10bea9428f816cfababe9815fe