Download Reports with ShowMyScreenRecording

The ShowMyScreenRecording query returns the requested Show My Screen recording. Depending on your browser, this query will either immediately begin download or prompt you to open or save the file. Note that the requesting user must have permission to view support session recordings.

Parameters for ShowMyScreenRecording

lsid=[string] The session ID for which you wish to download the video recording of the Show My Screen session.
instance=[integer] The instance number of the Show My Screen recording you wish to download. Instances are enumerated starting with 0. The instance number can be obtained from the SupportSession report.

Query Examples for ShowMyScreenRecording

First instance of session c69a8e10bea9428f816cfababe9815fe
Third instance of session c69a8e10bea9428f816cfababe9815fe