Smart Cards for Remote Authentication

During a support session, a support representative may need to operate with administrative rights in order to effectively troubleshoot the remote computer. Within environments where security implementations require smart card use for authentication, Bomgar enables the representative to pass administrative credentials to the remote computer from a smart card resident on the representative's local system.

Prerequisites

To use Bomgar smart card support through a Jump Client, the following prerequisites must be met:

  • Your Bomgar Appliance must be running software version 12.1.3 or higher.
  • The representative's computer must have a Bomgar virtual smart card driver installed.
  • Each supported computer must have a Bomgar virtual smart card driver installed.
  • Each supported computer must be running Windows Vista or above.
  • Each supported computer must be accessible by a Bomgar Jump Client running in elevated mode.

Starting with Bomgar 13.1, Bomgar smart card support can be used with the Jump To functionality when the following prerequisites are met:

  • Your Bomgar Appliance must be running software version 13.1 or higher.
  • The representative's computer must have a Bomgar virtual smart card driver installed.
  • Each supported computer must be running Windows Vista or above.

Starting with Bomgar 14.1, Bomgar smart card support can be used with customer-initaited sessions when the following prerequisites are met:

  • Your Bomgar Appliance must be running software version 14.1 or higher.
  • The representative's computer must have a Bomgar virtual smart card driver installed.
  • Each supported computer must have a Bomgar virtual smart card driver installed.
  • Each supported computer must be running Windows Vista or above.
  • Each supported computer must have the Bomgar elevation service installed.