Install the Smart Card Driver

Bomgar Virtual Smart Card Installer

  1. Go to /login > My Account :: Bomgar Virtual Smart Card.
  2. Download the representative installation package and the customer installation package for the appropriate versions of Windows.

 

Bomgar Representative Service

  1. Install the representative virtual smart card driver.
    • Distribute the representative driver installer to all representatives within your support center who require remote smart card functionality.
    • The driver can be installed manually or via a software deployment tool.
    • Once the driver is installed, it creates a service: Bomgar Representative Service.

 

Bomgar Customer Service

  1. Install the customer virtual smart card driver. (If Jump To is used to access the remote system, the customer virtual smart card driver does NOT have to be pre-installed.)
    • Distribute the customer driver installer to all remote computers to which you will need to pass smart card credentials.
    • The driver can be installed manually or via a software deployment tool.
    • Once the driver is installed, it creates a service: Bomgar Customer Service.