Remote Support Jumpoint Guide: Unattended Access to Computers in a Network
With Bomgar Jump Technology, a support representative can access and control remote, unattended computers in any network. Jump Technology is integral to Bomgar support. Because Bomgar Remote Support is licensed per active representative and not per remote system, Jump Technology is a cost-effective way to reach every device in your enterprise.
A Jumpoint acts as a conduit for unattended access to Windows computers on a known remote network. A single Jumpoint installed on a computer within a local area network is used to access multiple systems, eliminating the need to pre-install software on every computer you may need to access.
Within the local area network, the Bomgar user's computer can initiate a session to a Windows system directly without using a Jumpoint, if appropriate user permissions are enabled. A Jumpoint is needed only when the Bomgar user's computer cannot access the target computer directly.