Jump Client Guide: Unattended Access to Systems in Any Network

With Bomgar Jump Technology, a support representative can access and control remote, unattended computers in any network. Jump Technology is integral to Bomgar support and is included in all license offerings. Because Bomgar is licensed per active representative and not per remote system, Jump Technology is a cost-effective way to reach every device in your enterprise.

Jumpclient Diagram

A Jump Client is an installable application that enables a support representative to access a remote computer, regardless of its location. The remote computer does not need to reside on a known network. Jump Clients are persistently connected to the appliance, thus helping you reach systems on remote networks anywhere in the world. By pre-installing Jump Clients on remote systems, a representative can establish support sessions with unattended Windows, Mac, and Linux computers.

Bomgar Jump Clients are not limited by license count; instead, they are limited by hardware and license type as described below.

Appliance Comparison
B200 B300 B400 Virtual Appliance

Up to 1,000 Active Jump Clients

Up to 5,000 Active Jump Clients

Up to 10,000 Active Jump Clients

Depends on allocated resources. See the Virtual Appliance Sizing Guidelines at www.bomgar.com/docs.

Up to 1,000 Passive Jump Clients

Up to 5,000 Passive Jump Clients

Up to 10,000 Passive Jump Clients

If more passive Jump Clients are needed, contact Bomgar support.