Set Up a Shared IP Address for Failover Appliance Configuration

Networking > IP Configuration
Configure Primary Networking

In this configuration, the hostname of the support site and IP address that is used to represent it remain constant. Both Bomgar Appliances share that IP in the /appliance interface, but only the Bomgar Appliance that is acting as primary has that IP enabled. The backup Bomgar Appliance will not use that IP unless it becomes primary.

Configure Networking on the Appliances

Log into the /appliance administrative interface for your primary appliance, accessible from either its unique hostname or IP address (e.g., https://site1. example.com/appliance or https://12.12.1.50/appliance).

Go to the Networking > IP Configuration page. If you have not already configured your static IP, click Add New IP and enter the static IP and subnet mask, making sure to keep this IP Enabled. Then click Save Changes. Add the shared IP to this appliance following these same steps and keep the IP Enabled.

Log into the /appliance administrative interface for your backup appliance, accessible from either its unique hostname or IP address (e.g., https:// site2. example.com/appliance or https://12.12.1.51/appliance).

For the backup, go to the Networking > IP Configuration page. If you have not already configured your static IP, click Add New IP and enter the static IP and subnet mask, making sure to keep this IP Enabled. Then click Save Changes. Add the shared IP to this appliance following these same steps and disable the shared IP for the backup appliance to prevent an IP conflict on the network.

From the /login interface section Failover :: Primary/Backup Site Instance Configuration, you control via checkbox the IP addresses which the site instance uses if a failover event occurs. This must be set to the shared failover IP on both the primary and the backup appliances. Once this is set, the primary site in the failover relationship will enable the IP you selected. The backup site will disable that IP when the roles change.

Example Shared IP Configuration

  Primary Appliance Backup Appliance
Definition The appliance used during normal operations. The appliance used during failover operations.
Hostname/IP Address site1.example.com (12.12.1.50) site2.example.com (12.12.1.51)
Site Name/Shared IP support.example.com (12.12.1.52)