DEPLOYMENT > Deploy Remote Support > Virtual Appliance > Register and Update the Bomgar Virtual Appliance
Register and Update the Bomgar Virtual Appliance
The Bomgar update server will not recognize the new appliance, nor can you browse to the public site or the /login interface, until you have completed the tasks in this section.
- Obtain an SSL certificate that matches your DNS name. Upload the certificate to your appliance and assign it to an IP address. For detailed instructions, see www.bomgar.com/docs/content/deployment/sslcertificates. See the section "Create an SSL Certificate" or "Replicate the SSL Certificate on Failover and Atlas Appliances" as appropriate to the use case for your appliance.
- Take a screenshot of the /appliance > Status > Basics tab. Reply to the download email you received from Bomgar Technical Support, including in your email this screenshot as well as the public IP (if present) or SSL certificate of the appliance. If you send the SSL certificate, be sure it is in PKCS#7 (.p7b) format or DER (.cer) format. Do not send PKCS#12 (.p12 and .pfx).
- Wait up to 24 hours for Bomgar Technical Support to register the new appliance and build any necessary software packages. Then install these packages per the instructions sent from Bomgar Technical Support.
- Once you have installed the new software license package, your support portal will be available, and your /login interface will be accessible. For more details, see www.bomgar.com/docs/content/admin.