Restricted Customer Interaction: Privacy Screen, Disable Remote Input
To expedite your support of a remote computer, you can avoid customer interference by disabling the remote user's mouse and keyboard input. The remote user will still be able to see the active desktop. While input is disabled, each remote monitor will display an orange border.
Should you need to work on the remote computer privately, you can enable a privacy screen so that the remote user or passersby cannot see what you are doing. Instead, a courtesy message will be displayed.
Your customer can regain control at any time by pressing Ctrl-Alt-Del. These features are available only when supporting Windows computers.