Bomgar 14.2 Features Compatibility

  Windows Mac Linux Android Apple iOS BlackBerry Windows Mobile1Windows Mobile support was discontinued with Bomgar 14.3.1. Windows Phone is not supported.

Representative Features

Access Sponsor

Yes

Yes

Yes

No

No

No

No

Administrative Dashboard

Yes

Yes

Yes

No

iPad

No

No

Annotations

Yes

Yes

Yes

No

No

No

No

Application Sharing

Yes

Yes

Yes

Yes

Yes

No

No

Automatic Session Distribution

Yes

Yes

Yes

Yes

Yes

No

No

Canned Messages

Yes

Yes

Yes

No

No

No

No

Canned Scripts

Yes

Yes

Yes

No

No

No

No

Command Shell

Yes

Yes

Yes

No

No

No

No

Custom Link

Yes

Yes

Yes

No

No

No

No

Enhanced UAC Handling

Yes

Yes

Yes

No

No

No

No

Equilibrium

Yes

Yes

Yes

Yes

Yes

No

No

Extended Availability

Yes

Yes

Yes

Yes

Yes

No

No

File Transfer

Yes

Yes

Yes

No

No

No

No

Intel® vPro

Yes

Yes

Yes

No

No

No

No

Intelligent Collaboration

Yes

Yes

Yes

Yes

Yes

No

No

Jump via Jumpoint

Yes

Yes

Yes

No

No

No

No

Login via LDAP, RADIUS, or Kerberos

Yes

Yes

Yes

LDAP, RADIUS

LDAP, RADIUS

No

No

Multi-Monitor Support

Yes

Yes

Yes

Yes

Yes

No

No

Nudge Customer Client

Yes

Yes

Yes

No

No

No

No

Persistent Queue

Yes

Yes

Yes

Yes

Yes

No

No

Post Session Lock

Yes

Yes

Yes

Yes

Yes

No

No

Presentation

Yes

Yes

Yes

No

No

No

No

Queues

Yes

Yes

Yes

Yes

Yes

No

No

Reboot/Reconnect

Yes

Yes

Yes

Yes

Yes

No

No

Remote Desktop Protocol (RDP) Integration

Yes

Yes

Yes

No

No

No

No

Remote Registry Editor

Yes

Yes

Yes

No

No

No

No

Remote Screen Shot

Yes

Yes

Yes

No

No

No

No

Remote System Control

Yes

Yes

Yes

Yes

Yes

No

No

Rep Auto-Assign Monitor

Yes

Yes

Yes

No

No

No

No

Rep Console Device Verification

Yes

Yes

Yes

Yes

Yes

No

No

Rep Invite

Yes

Yes

Yes

No

Yes

No

No

Rep Login Schedule

Yes

Yes

Yes

Yes

Yes

No

No

Representative Exit Survey

Yes

Yes

Yes

No

No

No

No

Representative Console

Yes

Yes

Yes

Yes

Yes

No

No

Rep-to-Rep Screen Sharing

Yes

Yes

Yes

No

No

No

No

Restrict End-User Interaction (Privacy Screen)

Yes

Yes

Yes

Yes

Yes

No

No

Restrict Rep Access to Customer Client

Yes

Yes

Yes

Yes

Yes

No

No

Separate Display Names for Reps

Yes

Yes

Yes

Yes

Yes

No

No

Screen Sharing

Yes

Yes

Yes

Yes

Yes

No

No

Session Notes

Yes

Yes

Yes

Yes

Yes

No

No

Session Recording

Yes

Yes

Yes

Yes

Yes

No

No

Session Sharing & Transfer

Yes

Yes

Yes

Yes

Yes

No

No

Shell Jump

Yes

Yes

Yes

No

No

No

No

Show My Screen

Yes

Yes

Yes

No

No

No

No

Smart Card Support

Yes

No

No

No

No

No

No

SMS Session Start

Yes

Yes

Yes

No

No

No

No

Special Actions

Yes

Yes

Yes

Yes

Yes

No

No

Spell Check for Chat

Yes

Yes

Yes

Yes

Yes

No

No

Support for Virtualized Environments

Yes

No

Yes

No

No

No

No

System Information

Yes

Yes

Yes

Yes

Yes

No

No

System Information Actions

Yes

Yes

Yes

No

No

No

No

Team Chat

Yes

Yes

Yes

Yes

Yes

No

No

URL/File Push

Yes

Yes

Yes

No

No

No

No

Virtual Pointer

Yes

Yes

Yes

No

No

No

No

Wake-on-LAN

Yes

Yes

Yes

No

No

No

No

Customer Features

Annotations

Yes

Yes

No

No

No

No

No

Apple iOS Configuration Profiles

No

No

No

No

Yes

No

No

Application Sharing

Yes

Yes

No

No

No

No

No

Automatic Elevation Service

Yes

No

No

No

No

No

No

Bomgar Button

Yes

Yes

Yes

No

No

Yes

Yes

Chat/Session Recording Downloads

Yes

Yes

Yes

No

No

No

No

Click-to-Chat

Yes

Yes

Yes

Yes

Yes

No

No

Collaborative Browser Sharing

Yes

Yes

Yes

No

No

No

No

Command Shell

Yes

Yes

Yes

No

No

No

No

Custom Special Actions2Custom special actions can be created for iOS and Android apps using the Mobile SDKs.

Yes

Yes

Yes

No

No

No

No

Customer Exit Survey

Yes

Yes

Yes

No

No

No

No

Customer Client

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Customer Notices

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Elevation to Administrative Rights

Yes

Yes

No

No

No

No

No

Embedded Bomgar Button

Yes

No

No

No

No

No

No

Feedback to Customers in Queue

Yes

Yes

Yes

Yes

Yes

Yes

Yes

File Push

Yes

Yes

Yes

No

No

No

No

File Transfer

Yes

Yes

Yes

Yes

Yes

No

No

Intel® vPro

Yes

No

Yes

No

No

No

No

Issue Submission

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Jump Client

Yes

Yes

Yes

No

No

No

No

Jump Client Policy

Yes

Yes

Yes

No

No

No

No

Nudge Customer Client

Yes

Yes

Yes

No

No

No

No

Post-Session Redirect

Yes

Yes

Yes

No

No

No

No

Post Session Lock

Yes

No

No

No

No

No

No

Presentation Client

Yes

Yes

Yes

Yes

Yes

No

No

RDP Integration

Yes

No

No

No

No

No

No

Reboot/Reconnect

Yes

Yes

Yes

No

No

No

No

Remote Screenshot

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Remote Registry Editor

Yes

No

No

No

No

No

No

Remote System Control

Yes

Yes

Yes

Samsung

No

Yes

No

Restrict End-User Interaction (Privacy Screen)

Yes

No

No

No

No

No

No

Screen Sharing3The representative can co-browse the Internet and view selected screenshots. Also, iOS and Android apps can use the Mobile SDK to enable limited screen sharing.

Yes

Yes

Yes

Samsung

Limited

Yes

Yes

Session Recording

Yes

Yes

Yes

Yes

Yes

Yes

Yes

SMS Session Start

No

No

No

Yes

Yes

Yes

Yes

Special Actions

Yes

Yes

Yes

No

No

Limited

Limited

System Information

Yes

Yes

Yes

Yes

Yes

Yes

Yes

System Information Actions

Yes

Yes

Yes

Yes

No

No

No

Virtual Pointer

Yes

Yes

Yes

No

No

No

No

Wake-on-LAN

Yes

Yes

Yes

No

No

No

No