Management

Bomgar Button Management Interface

The Bomgar Button allows customers to initiate a support session to their assigned support team, enter a session key or submit an issue to a support queue. The Bomgar Button can be managed from the Bomgar Button Management Interface. Note that a mass-deployed Bomgar Button installed in system-wide mode must be removed using Add/Remove Programs or system management tools.

To access the Bomgar Button Management Interface from the Support menu, the privileged user selects Bomgar Buttons.

Representatives can also modify their settings to display the Bomgar Buttons Quick Start button above their queues. (See Settings)

Once Bomgar Buttons is selected, the list of deployed Bomgar Buttons the representative has access to is displayed, as shown below, along with usage statistics.

 

Administrators see all deployed Bomgar Buttons, while privileged users can see the buttons associated with their personal queue and their team queue.

You can search any or all of the fields noted below in the management interface, using the search box . Additionally, by selecting a column you can sort the data rows by those columns selected in the search dropdown.

 

The Bomgar Button usage statistics include:

• Static fields:
  • ID for each Bomgar Button
  • Customer Name
  • Computer Name
  • Deploy Date
  • Mass Deployed (Yes/No)
  • Deployed By (Representative Display Name)1
  • Usage Count
  • Last Used Date (or NA if none yet)
  • Install Mode (User or System-Wide)
  • Icon Preview
• Dynamic (allowed to edit) fields:
  • Description
  • Profile
  • Deployed To (queue)
  • Enabled (Yes/No)
  • Expiration Date
  • Public Portal (public portal)

 

You can also Edit the dynamic fields, Revoke a Bomgar Button, or Export the Bomgar Button usage statistics to a *.csv file. If you revoke a mass-deployed Bomgar Button installed for all users of a system, the button may be removed only by using the system Add or Remove Programs control panel or systems management tools.

If you select Edit from the Bomgar Button Management Interface, you can edit any of the dynamic fields. If multiple Bomgar Buttons are selected to edit, Multiple Values is displayed in any dynamic fields that have different values.

 

If you select to Export the usage statistics, the file selection screen is shown. You can enter the file name desired, and the location where you wish to save the *.csv file.