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Utilities: Debug Network Problems

Support > Utilities

The Utilities section can be used for debugging network problems. If you are unable to establish a connection, these utilities may help to determine the reason. Test the appliance’s DNS server to check that the hostname or IP address is resolving correctly. Ping your Bomgar Appliance to test its network connectivity. Use the traceroute to view the path that packets take on their journey from the appliance to any external system. You can also use the TCP connection test to check connectivity of a specific port on a target IP address or hostname.

Utilities