IP Configuration: Configure IP Address and Network Settings
Companies with advanced network configurations can configure multiple IP addresses on the appliance’s Ethernet ports. Using multiple ports can enhance security or enable connections over non-standard networks. For example, if employees are restricted from accessing the Internet but need to provide off-network support, using one port for your internal private network and another for the public internet would allow world-wide users to request support without breaching your network security policies. The MTU can also be configured per Ethernet port.
Click Show Details to view and verify transmission and reception statistics for each Ethernet port on the appliance.
Under the Global Network Configuration section, configure the hostname for your Bomgar Appliance.
Note: The hostname field does not need to meet any technical requirements. It does not affect what hostname client software or remote users connect to. (To make these changes , see /login > Status > Information > Client Software Is Built to Attempt and /login > Public Portals > Public Sites. If the hostname attempted by the client software needs to change, notify Bomgar Support of the needed changes so that Support can build a software update.) The hostname field exists primarily to help you distinguish between multiple Bomgar Appliances. It is also used as the local server identifier when making SMTP connections to send email alerts. This is useful if the SMTP Relay Server specified at /appliance > Security > Email Configuration is locked down. In this case, the configured hostname might have to match the reverse-DNS lookup of the appliance's IP address.
Assign a default gateway, selecting which Ethernet port to use. Enter an IP address for one or more DNS servers. In the event that these local DNS servers are unavailable, the Fallback to OpenDNS Servers option enables the Bomgar Appliance to use publicly available DNS servers from OpenDNS. For more information about OpenDNS, visit www.opendns.com.
Allow your appliance to respond to pings if you wish to be able to test if the host is functioning. Set the hostname or IP address for a Network Time Protocol (NTP) server with which you wish your Bomgar Appliance to synchronize. The default NTP server is clock.bomgar.com.
By default, Bomgar uses ports 80 and 443. You can configure your appliance to dynamically listen on multiple ports in order to access the web interface through any port your desire. Note, however, that the customer and representative clients are pre-built to run on the default ports and cannot be modified through this interface.
When adding or editing an IP address, choose whether that IP should be enabled or disabled. Select the network port on which you would like this IP to function. The IP Address field sets an address to which your appliance can respond, while Subnet Mask enables Bomgar to communicate with other devices.
When editing an IP address that is on the same subnet as another IP address for this appliance, choose if this IP address should be Primary. When this box is checked, the appliance will designate this IP address to be the primary or originating IP address for the subnet. This helps, for example, to ensure that any network traffic originating from the appliance on that subnet will match and comply with defined firewall rules.
From Access Type, you can restrict access over this IP to the public site or customer client. Use Allow Both to allow access for both the public site and customer client.
Note: To restrict access to the /login interface, set network restrictions under /login > Management > Security. To restrict access to the /appliance interface, set network restrictions under /appliance > Security > Appliance Administration.
When viewing the management IP address1Do not delete or modify the management IP address., the Telnet Server dropdown provides three settings: Full, Simplified and Disabled, as detailed below. These settings change the menu options of the telnet server that is available only on this private IP and that can be used in emergency recovery situations. Since the telnet feature is specifically tied to the built-in private IP, it does not appear under any other configured IP addresses.
|Full||Enables the telnet server with full functionality|
|Simplified||Allows four options: View FIPS Error, Reset to Factory Defaults, Shutdown, and Reboot|
|Disabled||Completely disables the telnet server|