Bomgar Virtual Appliance Installation

This guide is designed to walk you through the initial setup and configuration of your Bomgar Virtual Appliance. Should you need any assistance, please contact Bomgar Support at www.bomgar.com/support.

Prerequisites

Before beginning your Bomgar Virtual Appliance setup, please make sure you review the following prerequisites and the sizing guidelines that follow.

  • VMware ESX 3.5, vSphere 4.x, or vSphere 5.0+
  • One 10GB partition for the Bomgar OS and at least 300 GB available space on a VMFS volume for logs and recordings
  • External IP SANs need to be on a 1Gbit or 10Gbit reserved network with 10K RPM disk or better
  • A static IP for your Virtual Appliance
  • A private DNS A-record resolving to the static IP of your Virtual Appliance. A public A-record and public IP will also be required if public clients will need access to the appliance.
  • Note: "Public clients" includes any client software (browsers, Bomgar representatives providing support, remote clients receiving support, etc.) which connect from external IP addresses outside of network(s) and VPN(s) local to the Bomgar appliance's network.

  • A valid NTP server that is reachable by the appliance
  • Ensure that the system time between the host ESX server and the guest Bomgar OS are in sync. Variations by only a few seconds can potentially result in performance or connectivity issues.