Bomgar Virtual Appliance First Boot

Virtual Ethernet Adapter

  1. In the Virtual Infrastructure Client, browse to the VM folder you chose above, and locate the new entry for the Virtual Appliance. Right-click on this entry and then select Edit Settings.
  2. Click on Virtual Ethernet Adapter and select the appropriate Network Label for your environment.
  3. Your Virtual Appliance can function anywhere in your network with Internet access. However, if you are going to provide support outside of your network, for optimum security Bomgar recommends that you place the Virtual Appliance in a DMZ or outside of your internal firewall. Network location considerations are detailed in the table at the end of this section. See the document The Bomgar Appliance in the Networkfor detailed firewall information.


  1. You will need to add a hard disk for Bomgar stored data, including session recordings. If you fail to complete this step, session data may be irretrievably lost.
  2. Click Add, select Hard Disk from the list of devices, and then click Next.


  1. Select Create a New Virtual Disk and then click Next.


  1. Select a size for the hard disk no less than 300 GB and then click Next. Please refer to the Bomgar Virtual Appliance Sizing Guidelines to determine the appropriate size for this storage drive.


  1. Add the new hard disk to the SCSI 0:1 node and then click Next.


  1. Review the summary of your changes and then click Finish.


  1. You will be returned to the Edit Settings page with a summary of the changes you just effected. Click OK and wait for VMware to commit the changes.


  1. Click Launch Virtual Machine Console to view the Bomgar Virtual Appliance console, and then click Power On to start booting your Bomgar Virtual Appliance.


  1. After your Bomgar Virtual Appliance has finished booting, one or more IP addresses will be displayed.
  2. From a computer on the same network, open a web browser and browse to any of the IP addresses listed, followed by /appliance. If none of the IPs listed are accessible, see Virtual Machine Console Administration to assign a usable IP address using the console interface. Otherwise, you are done with the VMware portion of the setup and can close the VMware console.



Network Location Considerations for Bomgar Appliances
Network Location Advantages/Disadvantages

Outside your firewall

Does not require that ports 80 and 443 be open inbound for TCP traffic on your firewall. Simplifies the setup process significantly because both the representative and customer clients are built to resolve to a specific DNS; if your registered DNS resolves to a public IP address directly assigned to your appliance, no additional setup is required by you to initiate a session.


May require additional setup depending on your router or routers.

Inside your firewall

Requires port forwarding on your firewall and possibly additional setup of your NAT routing and internal DNS.