Bomgar Appliance Overview

Bomgar was the first to introduce an appliance-based approach to remote support. Our patented deployment model – the Bomgar Appliance – is the most secure option for deploying remote support.

The Bomgar Appliance resides at your facility or data center, under your security measures. This deployment model offers more control over security, giving you a safe way to integrate remote support with identity management and making it easy to export reporting data and videos for a complete audit trail. Our expanded telnet menu helps provide flexibility as administrators access the appliance from the /appliance interface.

Anatomy of the Bomgar Appliance

Bomgar B300 Remote Support Appliance

The Bomgar Appliance uses two administrative web interfaces to isolate hardware administration from user management, /appliance and /login.

Appliance Administration

Web Interface /appliance
Used for:

  • Installing and configuring hardware
  • Upgrading Bomgar software

Resource
The Bomgar Appliance Administration Guide

 

User Administration

Web Interface /login
Used for:

  • Managing users and workflows
  • Reporting on support activity
  • Creating and using integrations

Resource
The Bomgar Administrative Guide

Using this Guide

For security reasons, Bomgar has separated administration of the appliance from user administration.

Accordingly, this guide focuses exclusively on administration of the Bomgar Appliance. Information on user administration (the /login web interface) can be found in the Bomgar Administrative Guide.