Network Location Recommendations for the Bomgar Appliance

Typical Network Setup

Once you have performed the initial network configuration for your Bomgar Appliance, you are ready to connect your appliance to the Internet.1If you must move the appliance to another location to connect it to the Internet, you will need to power down before you unplug it from its power source. If you can login to the /appliance administrative interface, go to the Status tab and click Shut Down This Appliance. Manual shut down is possible if you press and release the power button one time. Wait 60 seconds for the appliance to power down before unplugging the Bomgar Appliance from the power source. When you reconnect the appliance at the new location, you will need to power up again.

Although your appliance can function anywhere in your network with internet access, you will need to decide where in your network you plan to install the appliance prior to this step. If you are going to provide support outside of your network, Bomgar recommends placing your appliance in a DMZ or outside of your internal firewall. See the table below for more details. For assistance with your firewall configuration, please contact the manufacturer of your firewall software.

After you connect your Bomgar Appliance to the internet, for verification you should be able to access the appliance administrative interface from any web browser by typing in the DNS you created, followed by /appliance.

URL reference

https://169.254.1.1/appliance/login.ns – Appliance Administration

https://support.example.com/login – User Administration

https://support.example.com – Public Support Site

Network Location Considerations for Bomgar Appliances
Network Location Advantages/Disadvantages

Outside your firewall

Does not require that ports 80 and 443 be open inbound for TCP traffic on your firewall. Simplifies the setup process significantly because both the representative and customer clients are built to resolve to a specific DNS; if your registered DNS resolves to a public IP address directly assigned to your appliance, no additional setup is required by you to initiate a session.

DMZ

May require additional setup depending on your router or routers.

Inside your firewall

Requires port forwarding on your firewall and possibly additional setup of your NAT routing and internal DNS.

For additional information about network setup please see The Bomgar Appliance in the Network.