Initial Network Configuration During Appliance Setup

Local Area Network Connection Status

Before deploying the Bomgar Appliance on your network, you must set up its network configuration. This is done by accessing the Bomgar Appliance administrative interface from a web browser on your computer. The steps below will walk you through this process. Your process may vary depending upon your operating system.

After performing the external setup of your Bomgar Appliance, go to the Local Area Connection on your computer and click Properties.

 

Local Area Network Connection Properties

Highlight Internet Protocol Version 4 (IPv4) and click the Properties button.

 

Internet Protocol Properties

Enter 169.254.1.5 as your IP address and 255.255.0.0 as the subnet mask. Be sure the Gateway and DNS fields are blank.

 

Login

Launch a web browser and enter the address https://169.254.1.1/appliance/login.ns in the URL address field. If this fails, try alternately substituting ".2", ".3" and ".4" for the last decimal in the address above. Load each of these addresses separately until one responds. Enter the default username and password and click Login.

Default Username: admin

Default Password: password

 

Upon initial login, you will be prompted to change your appliance administration password.

 

Note: The Bomgar Appliance uses two administrative web interfaces, /appliance and /login, to isolate hardware administration from user management. The /appliance interface is used to configure network settings and upgrade Bomgar software. See the Bomgar Appliance Web Interface Guide. The /login interface is not available until after Bomgar Support builds the necessary software licensing package and this package is installed through /appliance. Once installed, /login is used to manage users and workflows, deploy client software, report on session activity, create and use integrations, etc. See the Bomgar Administrative Interface Guide.

Status > Basics
Appliance Statistics

Once you are logged into the /appliance interface, you will see the Status > Basics page. This page includes information such as the serial number which Bomgar Support requires to register the appliance with the Bomgar licensing servers. Take a screenshot of this page and send it to Bomgar Support so that the Support team can register your appliance.

 

Networking > IP Configuration
NIC Configuration

Next, go to Networking > IP Configuration. Under the NIC Configuration section, click Add New IP.

 

IP :: Add

Enter the static IP address and subnet mask for your Bomgar Appliance. Typically you should leave the default values for both fields. You can decide if this IP address will support session traffic, web traffic, or both. Then click Save Changes.

 

Global Network Configuration

Under the Global Network Configuration section, set your default gateway. Enter your default Gateway and DNS server addresses. After entering the required information, click Save Changes.

Note: Valid DNS settings are required for failover and automatic updates to function properly.

 

For more about network configuration, see The Bomgar Appliance in the Network.