Version: 15.1 | 14.2/14.3
USER GUIDES > Admin Interface - Remote Support Software > User Accounts for Password Reset

User Accounts for Password Reset: Allow Reps to Administer User Passwords

Users & Security > Users

User Accounts

Administrators can delegate, via user permission, the task of resetting local users’ passwords and locked user accounts to privileged users, without also granting full administrator permissions. Local users may continue to reset their own passwords.

Note: Administrators with the Allowed to set passwords permission will see no difference in the user interface.

When a privileged non-administrative user enters the Users & Security > Users page in the administrative /login interface, he or she will see a limited view Users screen containing Change Password links for non-administrative users. The privileged user will not be able to edit or delete user accounts. Privileged users are not allowed to reset administrator passwords, nor the passwords of security provider users.


Search user accounts based on username and display name.


If a user has one or more failed login attempts, click the Reset button beside his or her name to reset the number back to 0.

Change Password

Change the password for a non-administrative user.

User :: Change Password


Unique identifier used to log in. This field is not editable.

Display Names

User's name as shown on the public site, in chats, etc. Users can use a public display name, for use with customers, and a private display name, for use in all internal communications. This field is not editable.

Email Address

The email address to which email notifications are sent, such as password resets or extended availability mode alerts. This field is not editable.


Comments about the account. This field is not editable.


The new password to assign to this user account. The password may be set to whatever you choose, as long as the string complies with the defined policy set on the /login > Management > Security page.

Email Password to User

Send an automatic email to the user containing his or her new password. If this option is selected, then the user must reset his or her password at next login. This feature requires valid SMTP configuration for your appliance, set up on the /login > Management > Email Configuration page.

Must Reset Password at Next Login

If this option is selected, then the user must reset his or her password at next login.