Special Actions: Create Custom Special Actions

Configuration > Special Actions

Custom Special Actions

Create custom special actions to speed your support processes. Custom special actions can be created for Windows, Mac, and Linux systems.

To create a special action, click Add New Custom Special Action.

 

Edit Special Action

Assign this action a name to help representatives identify it while in a support session.

In the Command field, enter the full path of the application you wish to run. Do not use quotation marks; they will be added as necessary. Windows systems may make use of the macros provided. If the command cannot be located on the remote system, then this custom special action will not appear in the representative's list of special actions.

If the provided command will accept command line arguments, you may enter those arguments next. Arguments may use quotation marks if necessary, and arguments for Windows systems may use the provided macros. For help with Windows arguments, search for "command line switches" on msdn.microsoft.com.

If you check the Confirm box, then representatives will be prompted to confirm that they want to run this special action before it will execute. Otherwise, selecting the custom special action from the menu during a session will cause that special action to run immediately.

Checking the Run Elevated box will cause this special action to appear only when the customer client is running in elevated mode. When you run a custom action in elevated mode, you will be prompted either to run it as the system user or to provide credentials for another valid user on the remote system.

When complete, click Add Special Action.

Special Actions Settings

If you want to enable the default special actions provided by Bomgar, check Show Built-In Special Actions. Otherwise, to enable only your custom special actions, deselect this option.

Note: The Windows Security (Ctrl-Alt-Del) special action cannot be disabled. Also, disabling the built-in special actions will not disable the default special actions for mobile devices.