Representatives: View Logged In Reps and Send Messages
Logged In Representatives
View a list of representatives logged into the representative console, along with their login time and whether they are running support or presentation sessions.
You can terminate a representative's connection to the representative console.
Send Message to Reps
Send a message to all logged-in representatives via a pop-up window in the representative console.
Extended Availability Representatives
View representatives who have extended availability mode enabled. Enabling extended availability mode does consume a license.
You may disable a representative's extended availability in order to free up a license.