Representatives: View Logged In Reps and Send Messages
View a list of representatives logged into the representative console, along with their login time and whether they are running support or presentation sessions. You also can terminate a representative's connection to the representative console. Send a message to all logged-in representatives via a pop-up window in the representative console.
You also may view representatives who have extended availability mode enabled. Enabling extended availability mode does consume a license. You may disable a representative's extended availability in order to free up a license.