Version: 15.1 | 14.2/14.3

My Account: Change Password and Username, Download the Representative Console and Other Software

My Account

Bomgar Representative Console

Choose Platform

Choose the operating system on which you wish to install this software. This dropdown defaults to the appropriate installer detected for your operating system.

Download Bomgar Representative Console

Download the Bomgar representative console installer in order to provide remote support.

For system administrators who need to push out the console installer to a large number of systems, the Microsoft Installer can be used with your systems management tool of choice. In your command prompt, when composing the command to install the console using an MSI, change to the directory where the MSI was downloaded and enter the command included on the My Account page.

You can include optional parameters for your MSI installation.

  • INSTALLDIR= accepts any valid directory path where you want the console to install.
  • RUNATSTARTUP= accepts 0 (default) or 1. If you enter 1, the console will run each time the computer starts up.
  • ALLUSERS= accepts “” or 1 (default). If you enter 1, the console will install for all users on the computer; otherwise, it will install only for the current user.
  • SHOULDAUTOUPDATE=1 If you install for only the current user, you can choose to have the console automatically update each time the site is upgraded by entering a value of 1; a value of 0 (default) will not auto-update, and the console will need to be manually reinstalled when the site is upgraded. If you install the console for all users, it will not auto-update.

Bomgar Display Driver

In unusual scenarios where video driver performance is slowing down screen refresh rates, downloading the display driver on the target system can greatly improve screen sharing speed. The display driver must be installed on the computer whose screen is to be viewed, either the remote computer for a support session or the representative's computer for a presentation. The display driver works only on Windows XP and higher and Server 2003 and higher.

Bomgar Virtual Smart Card

To attempt virtual smart card authentication, the Bomgar user must have the Bomgar virtual smart card driver installed. The computer being accessed must be running in elevated mode. Also, either it must have the Bomgar endpoint virtual smart card driver installed, or it must be accessed by the Jump To functionality of the representative console. For more details and requirements, see the Smart Cards for Remote Authentication document.

Choose Windows Architecture

Select to download the virtual smart card installer for the Bomgar user system or the endpoint system.

Download Virtual Smart Card Installer

Download the virtual smart card installer selected above. A virtual smart card allows you to authenticate to a remote system using a smart card on your local system.

Bomgar Automatic Elevation Service

Choose Windows Architecture

Choose the operating system on which you wish to install this software. This dropdown defaults to the appropriate installer detected for your operating system.

Download Automatic Elevation Service Installer

In special cases, you may need a session to start with the customer client already in elevated mode, or you may need to elevate the customer client without providing credentials. To securely elevate the customer client without the prompt, download the Bomgar Automatic Elevation Service and install it beforehand on the remote Windows systems to which you need credential-less elevation access. You must install the elevation service using an account that has administrative privileges to the local machine.

When the elevation service runs, it adds to the registry a hash unique to your Bomgar site. Then, when the remote system begins a session through that site, the elevation service matches the registry hash against the hash in the client. If they match, the client attempts automatic elevation.

Elevation occurs following the rules set in /login > Public Portals > Customer Client :: Miscellaneous Options. If the rules set for the customer client do not allow it to elevate automatically, a matching hash will still make the elevation service the means for elevation when the representative clicks the Elevate button in the representative console. When the elevation service is used, neither the representative nor the customer is prompted for credentials.

Download Automatic Elevation Service Registry File

After a Bomgar software update, your site hash changes. Download and run the elevation service registry file to update the registry hash on systems which already have the elevation service installed. You must run the elevation service registry file using an account that has administrative privileges to the local machine.

Extended Availability Mode

Enable or Disable

Enable or disable Extended Availability Mode by clicking the Enable/Disable button. Extended Availability Mode allows you to receive email invitations from other users requesting to share a session when you are not logged into the console.

Change Your Email Settings

Email Address

Set the email address to which email notifications are sent, such as password resets or extended availability mode alerts.

Preferred Email Language

If more than one language is enabled on this site, set the language in which to send emails.

Change Your Password

Bomgar recommends changing your password regularly.

Username, Current Password, New Password

Verify that you are logged into the account for which you want to change the password, and then enter your current password. Create and confirm a new password for your account. The password may be set to whatever you choose, as long as the string complies with the defined policy set on the /login > Management > Security page.

Change Your Display Names

Private Display Name

Your name as displayed in all internal communications between representatives, on chat transcript reports, team activity reports, and so forth.

Public Display Name

Your name as displayed to customers.

Note: By default, these two fields are in sync, so anything you type in the Private Display Name field is copied automatically to the Public Display Name field. To change your public display name, type in the name you want your customers to see. To put the fields back in sync, simply make them identical again.

Change Your Security Question/Answer

Security Question and Answer

The security question and answer allow a user to reset a forgotten password after providing the correct answer to the question. Passwords may be reset only if Enable Password Reset is checked on the Management > Security page. Admins cannot reset their passwords using the security question.