Canned Messages: Create Messages for Chat

Rep Console > Canned Messages

Canned Messages :: Manage

Create canned messages to be used in chat sessions. Using canned messages can decrease response time and help to standardize communication between representatives and customers.

Filter By

Filter your view by selecting a category or team from the dropdown at the top of the page.

Add New Canned Message, Edit, Delete

Create a new object, modify an existing object, or remove an existing object.

Canned Messages :: Add or Edit

Title

Create a unique name to help identify this object. This name should help representatives locate the message they wish to send.

Message

Create the text that will display in the customer chat. Although HTML tags are not allowed, you can use BBCode to do some low level formatting, such as adding bold, colors or hyperlinks. Clicking on Supported BBCode Formatting displays a list of codes and their resulting applications.

Note: Messages should be relatively short so they can be viewed without much scrolling in the customer client windows. This applies to both the native client and click-to-chat modes.

Category

Select the category under which this item should be listed.

Teams/Embassies

Select which support teams and embassies should be able to use this item.

Canned Messages :: Categories

Add New Category, Edit, Delete

Create a new object, modify an existing object, or remove an existing object.

Canned Message :: Add or Edit Category

Category Name

Create a unique name to help identify this object. This name should help representatives locate the message they wish to send.

Parent Category

Optionally, select a parent category to nest categories.

Child Categories

View names of and links to any child categories.

Messages

View links to any messages in this category.