Apple iOS: Add Apple Configuration Profiles
Bomgar supports distribution of Apple iOS configuration profiles, allowing support representatives to offer public and private, administrator-configured profiles to iOS device users for downloading to their iPhone®, iPad™ and iPod touch® devices.
To administer Apple iOS settings, ensure that you have enabled iOS permissions settings. Two iOS permission settings exist for administrative representative configuration: Allowed to Edit iOS Profiles and Allowed to generate access keys for sending iOS profiles. In the /login administrative interface, select Users & Security > User Accounts and/or Group Policies. See User Accounts: Add User Permissions for a Representative or Admin and Group Policies: Apply User Permissions to Groups of Users for more information.
After setting up and exporting a configuration profile from Apple’s free iPhone Configuration Utility, use the /login administrative interface in Bomgar to make the profile available. You may find the iPhone Configuration Utility on Apple's iPhone Support web site.
On the administrative interface's Apple iOS page, click Add New Profile to add a public or private iOS configuration profile in Bomgar.
Upload, name, and describe the Apple iOS Profile you created with the iPhone Configuration Utility software. This Bomgar profile name should help the user select the right profile when browsing your support portal.
Check the Public checkbox to make the profile appear in a list visible to any iOS user that browses your public portal. Note that the iOS users will not see a traditional representative list or issue submission dialog when browsing the public portal.
Leaving the Public checkbox unchecked allows you to restrict access to the iOS Profile you created. To download private profile content, users must enter an access key you generate in the representative console.
In the Apple iOS :: Configuration Profiles section, each configured iOS profile appears as a public or private profile. You can edit or delete the profiles from this section. Note that the underlying Apple iOS Profile must be altered to change the contents of the iOS device profiles you wish to distribute to iOS device users.
You can enable or disable the iOS portal and configure different localizable messages for each public site you have defined on the Public Sites page. The Apple iOS :: Settings section contains a dropdown list for you to select the public site you want to configure.
In the Apple iOS :: Settings section, check iOS Configuration Profiles Page Enabled to cause Apple iOS devices that access the public portal to be redirected to an iOS-specific page. This page displays any public profiles you have available, and it provides a text entry box where customers can submit an access key their representative has provided, directing the customers to a private configuration profile.
If the iOS Configuration Profiles Page Enabled checkbox is not checked for a certain public site, iOS device users visiting that public site will not be redirected to an iOS-specific portal; they will see the traditional portal. If none of your public sites has the iOS Configuration Profiles Page Enabled checkbox selected, then the Generate Apple iOS Profile Access Key option will not be visible on the Support menu in the representative console.
The Apple iOS :: Portal section allows you to provide the localized title and instruction you want displayed on your iOS portal for the selected public site.
The Invitation Email section allows you to customize the email message you can send iOS customers to direct them to your support portal. You may edit the email subject and body, using placeholders for the representative name, the public site URL, the access key, and the access key URL. This message can be localized and is unique per public site.
The message can be generated and sent to an iOS user from the Access Key Generated dialog in the representative console. The representative console will attempt to create the message in the representative's default email client.
To ensure that configuration profiles are downloaded to iOS devices over an encrypted HTTPS connection, you must check the Force Public Site to Use SSL checkbox on the Management > Security page of the /login administrative interface. Otherwise, profile downloads will occur over unencrypted HTTP connections.