Version: 15.1 | 14.2/14.3

Access Sponsors: Create Groups of Privileged Users

Configuration > Access Sponsors

Access Sponsor Groups :: Manage

Create access sponsor groups to enable a representative with restricted permissions to request a more highly privileged representative to perform certain actions on his or her behalf, such as elevating a customer client to administrative rights or entering credentials for a remote system.

Add New Access Sponsor Group, Edit, Delete

Create a new object, modify an existing object, or remove an existing object.

Access Sponsor Groups :: Edit

Name

Create a unique name to help identify this object. This name should help representatives determine the correct access sponsor group from which to request assistance.

Description

Add a brief description to summarize the purpose of this object.

Group Members

Add lower-privileged representatives as requesters to this group, and add higher-privileged representatives as sponsors.