Access Sponsors: Create Groups of Privileged Users

Configuration > Access Sponsors

Access Sponsor Groups

Add Access Sponsor Group

Create access sponsor groups to enable a representative with restricted permissions to request a more highly privileged representative to perform certain actions on his or her behalf, such as elevating a customer client to administrative rights or entering credentials for a remote system.

First, name the group and add a brief description. Then, add lower-privileged representatives as requesters to this group, and higher-privileged representatives as sponsors.