Sora Technologies: Remote Support Capabilities That Help Drive A Managed Service Provider's Success

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Sora Technologies

Sora Technologies is a managed service provider that operates as an enterprise-class IT department for small and medium-sized businesses. Headquartered in Peoria, Illinois, Sora offers its clients a fast, reliable network, fixed technology support costs, and peace of mind knowing that everything in IT is under control. Working with Sora Technologies gives companies true control over the cost, performance, and effectiveness of information technology.

Prior to launching Sora Technologies in 2010, founder Jacob (“Jake”) Adams evaluated a number of companies that offered remote support solutions, knowing that high-level remote support would be an integral part of the business.

“When I started the company, our business model was based on the idea that we would do 80 percent of our work remotely as well as maximize the number of devices we could support per technician,” said Adams. “Obviously, the remote support tool we chose would have a direct impact on successfully executing this business model.” Adams knew that a friend used Bomgar for remote support in his managed service provider business and therefore included it among the solutions he considered.


In addition to Bomgar, Adams evaluated Cisco Webex and Kaseya VNC as potential solutions. It quickly became obvious to Adams that Bomgar was the best choice. “One thing that really jumped out at me that was distinctive about Bomgar was the breadth of its security capabilities,” said Adams. “We serve many clients in both the healthcare and financial services industries and security is a top priority for them. I was pleased to learn that Bomgar encrypts all data with 256-bit encryption. Bomgar also records sessions and
removes itself from end-users’ computers when sessions end. These features support compliance with HIPAA as well as Sarbanes-Oxley, PCI and other financial security requirements. That gives our clients—and us—peace of mind. The other solutions didn’t have the same level of security.”

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