Innovating With A Remote Support Solution To Match An It Service Provider’s Unique Commitment To Quality Service

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Pure Technology

Headquartered in Leatherhead, Surrey, with offices throughout the United Kingdom, Pure Technology offers high-quality IT support services to a select set of businesses, with a concentration in the education and financial services sectors. The firm's clients include notable U.K. organizations such as H2O Asset Management, Future Capital Partners and Prior's Field School. Managing Director Danny Long founded Pure Technology in 2002 with the mission to provide unparalleled levels of service to the company's clientele.

In 2007, Long recognized that the Internet and IT infrastructure environments were evolving to the point that remote IT support was a possibility. Adopting a remote support solution would enable Pure Technology to remain at the leading edge of the industry when it came to customer support. The initial remote support solution Long evaluated didn't provide the accountability he was looking for because it did not allow for the review of past support sessions. Long also had concerns about the reliability and security of several cloud-based remote support solutions on the market. At that point, he turned his attention to Bomgar."It all began when we ran into a situation where we had to upgrade a large number of devices remotely. The cumbersome process was extremely frustrating," said David Ruchman, CTO of powersolution.com. "So we began searching for a solution that would solve these issues."

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