Remote Support for PC, Linux, & Mac | Case Studies on Remote Desktop Control

Customer Case Studies: Remote Desktop Support
The IT team of America's leading technological university can now provide remote desktop support to all of its end-users with Bomgar™, regardless of operating system.	By consolidating IT services into one department and implementing Bomgar's remote desktop support appliance, the Salvation Army provides effecient support to employees all over the west coast.

Fiserv selected Bomgar's remote support appliance as the foundation for its vTrips (virtual trips), eliminating the cost and productivity issues caused by travel.	Supporting 4,000 employees and 32,000 students spread over a 100 mile radius, Texas State University's IT team was able to reduce call escalation by 80% using Bomgar's remote support appliance.

Switching from GoToAssist, Houghton Mifflin Harcourt is able to achieve a 90% first call resolution rate and handle dramatic peaks in call volume with remote desktop control.	When various traditional remote access tools failed to cut it, IT service provider Beringer Associates became a "virtual IT department" for their customers by implementing Bomgar's remote desktop support appliance.

Supporting their 37,000 customers with pcAnywhere™ didn't work for dental practice software provider PracticeWorks, as it often required reps to connect via modem. By implementing clientless remote desktop support, they save over $5,000 per day in decreased call time.	By replacing pcAnywhere™ with Bomgar, financial firm Armstrong Watson's help desk can remote desktop control of clients' and employees' systems throughout the UK without having to pre-install a software client, decreasing on-site support visits by 80%.

As an open-sourced IT organization, Linux support was a critical factor. Now not only can the Zappos.com IT team support Linux, they can also support Windows, Mac and mobile devices.	Minidoka County School District's IT helpdesk increased call handling capacity from five to over 80 incidents per day with the Bomgar™ remote support appliance, enabling efficient support for 10 sites and 3,000 computers with only three technicians.

Frustrated with supporting clients and employees from all over Australia via phone, financial services provider Australian Finance Group's support team implemented remote desktop support and virtually eliminated on-site support visits.	Unable to provide hands-on support to clients outside of networks to which they had administrative access, systems integrator Precision IT now supports traveling and remote clients with the Bomgar™ help desk support appliance, increasing call handling capacity by 25%.

After using Microsoft Remote Desktop™ for a period of time and trying VNC and WebEx™ Support Center, systems integrator WechTECH finally made the jump to the Bomgar™ remote support appliance, decreasing call times by 70%.	By leveraging Bomgar's unattended remote access capabilities, business management solution provider Innovative Control Systems provides help desk support for its clients point of sale and control systems.

After ditching a help desk support solution that went permanently on the fritz, IT consultant Todd Herbic, owner of TLH Consulting, decided to bring everything in-house with the Bomgar Box.	Switching from pcAnywhere™, Louisiana-based ACME Truck Line increased first-call incident resolution by 90 percent with the Bomgar™ remote desktop support appliance. And their redundant deployment of the Bomgar Box™ follows disaster recovery best practices.

By implementing clientless remote desktop support, medical office software provider Antek Healthware reduced headaches for their customers and IT helpdesk. In the process, call times were reduced by 33%.	"Choosing Bomgar over the competitors was an obvious solution for us. Bomgar was clearly more cost-effective and manageable than other remote-control solutions."

Fed up with walking non-tech savvy customers through fixes over the phone, Florida-based systems integrator GulfCoast Networking improves response time drastically and decreases travel costs with Bomgar™ remote desktop access software.	As a technology vendor to pharmacies and other healthcare sites, Emporos Systems needed a remote support system that could provide the highest level of security. Bomgar™ has been instrumental in helping Emporos maintain compliance with healthcare and retail industry regulations.

Just 11 support staff are responsible for providing IT support and training services to 42 school districts within the Region 14 Education Service Center support area. So how can such a small team serve over 160 campus sites, 200 administrators, 4,000 teachers and 43,000 students dispersed over hundreds of square miles?