Cargotec: Supporting the Globe for a World-Wide Enterprise



Cargotec is a leading provider of cargo handling integrated solutions and services. Its products are present
in every major cargo hub worldwide and are used in ships, ports, terminals, distribution centers, heavy
industry and in on-road load handling. With approximately 11,000 professionals and operations in more
than 100 countries, Cargotec’s mission is to grow its business through strong customer focus.

The company’s corporate base is located in Helsinki, Finland with production facilities located in China,
Finland, Germany, India, Ireland, Malaysia, Norway, Poland, South Korea, Spain, Sweden, the United
Kingdom and the United States. Its customers include leading global and local businesses in a wide range
of industries.

Cargotec has approximately 30 IT support desk representatives and 90 local IT personnel located around
the globe to serve more than 7,500 users in its many local branches. Prior to obtaining Bomgar, the
organisation used a number of different remote support solutions.

Download the PDF