Is it time for your support center to put pcAnywhere out to pasture? This competitive document details key differences that make Bomgar a better solution for enterprise remote support.
When your company has pcAnywhere installed on hundreds or thousands of end systems, it may seem easier to leave things as they are. But with Symantec’s recent announcement of End of Life for pcAnywhere after seven years without a major upgrade, enterprise support centers need a more advanced solution to avoid falling behind the curve. Even in 2009, Gartner stated that “Legacy remote control tools are incapable of supporting increasingly complex environments, and companies must find new ways to provide support services to users.” [PC Remote Control Security: Risks & Recommendations]
In addition, pcAnywhere is not built to deal with the security threats in the current IT landscape. No centralized management or auditing is possible, and connecting across the internet requires punching holes in the company firewall. This may be fine for supporting grandparents, but global corporations can’t afford that risk. According to Trustwave Spiderlabs, “Remote access remained the most widely used method of infiltration in 2012. Unfortunately for victim organizations, the front door is still open.” [2013 Global Security Report]
We compare Bomgar with pcAnywhere by looking at the following: