Microsoft Systems Center Configuration Manager (SCCM) may be great for systems management, but are its troubleshooting capabilities meeting your needs? This competitive document details the key differences that make Bomgar better for supporting end users both inside and outside the company infrastructure.
Is SCCM Designed for Providing Support?
While SCCM does include a basic remote control function, it lacks a great deal of the other capabilities support centers need in order to meet support demands. It may seem like using SCCM’s built-in remote control features saves money, but if the quality of your support is suffering it may be costing more than you think.