Are you using Microsoft Lync for remote support tasks? This competitive document details the key differentiators that make Bomgar a better fit for support centers.
Microsoft Lync is designed to enable online meetings, but while it offers rudimentary remote control capabilities, it is primarily designed for online meetings and presentations. In contrast, Bomgar is designed specifically for support, offering a toolset tailor made for common troubleshooting tasks.
This document will compare Microsoft Lync and Bomgar by looking at the following: