Are you using Apple Remote Desktop for support? This competitive document details key differences that make Bomgar a better solution for enterprise remote support.
Is Apple Remote Desktop Built for Remote Support?
While Apple Remote Desktop can be cost-effective for very small organizations, the need to install software on each supported system makes it less feasible for large enterprises, especially when supporting external customers. In addition, the need to use separate tools for each operating system in the company can lower the efficiency of the support team.
In addition, Apple RD is not built to deal with the ever present threat of data breach. No centralized auditing is possible, and connecting across the internet requires holes in the company firewall. Enterprise support centers can’t afford the risk that entails. According to Trustwave Spiderlabs, “Remote access remained the most widely used method of infiltration in 2012. Unfortunately for victim organizations, the front door is still open.” [2013 Global Security Report]