#1 in Enterprise Remote Support Because We're Designed for the Enterprise

#1 in Enterprise Market Share

2012 IDC report cover Companies with 1,000 or more employees choose Bomgar more than any other remote support software vendor. That's because Bomgar is uniquely designed for the enterprise.

Our unique design offers the security, integration, collaboration and management capabilities enterprise support organizations need. Plus, our concurrent licensing and professional services expedite your ROI.

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Bomgar is Designed for the Enterprise

Your enterprise has unique support requirements. You could patch together multiple tools designed as spot solutions for small deployments. But what you really need is a remote support solution designed for the enterprise. That's Bomgar. Here are a few ways Bomgar is designed for the enterprise.

Security

The Bomgar appliance enables robust security for every support session. Over 50 permissions give managers granular control. And your appliance records everything.

Remote Support Security

Platform Support

How many remote support tools do you need? We think you only need one. That's why Bomgar lets you support Windows, Mac, Linux, Android, iOS, BlackBerry and more.

Platform Support

Integration

Bomgar lets you leverage your ticketing, CRM, systems management and other systems with deep integrations that automate processes and increase resource utilization.

Integrations

Collaboration

With Bomgar you can define collaboration and escalation paths, enabling you to use your skilled resources effectively and resolve more in 1st tier.

Intelligent Collaboration

Licensing

Unlike the named seat licensing common with SaaS solutions, Bomgar's concurrent licensing model lets you share licenses across teams and shifts for follow-the-sun support.

Value of Bomgar

Professional Services

Our professional services team offers training, installation and custom integration. We can also increase and expedite your ROI with a Post Implementation Value Assessment.

Professional Services

Compare Deployment Models: Software-as-a-Service vs. Bomgar Box

Bomgar is appliance-based remote support software. Competitive alternatives are software-as-a-service or cloud-based solutions.

The table below contrasts Bomgar with specific SaaS competitors - Citrix GoToAssist, LogMeIn Rescue and WebEx Support Center. However, because most Bomgar alternatives are SaaS, the deployment model deserves comparison, too.

This video compares Bomgar's appliance-based deployment to a SaaS model for remote support software.

GoToAssist, LogMeIn Rescue and WebEx Support Center vs. Bomgar

Enterprise support organizations choose Bomgar over the alternatives because Bomgar is uniquely designed for the enterprise. The chart below compares Bomgar’s enterprise design to the SMB-focus of our competitors - GoToAssist, LogMeIn Rescue and WebEx Support Center.

Security
Architecture
BOMGAR
GoToAssist Corporate
GoToAssist
WebEx Support Center
LogMeIn Rescue
Deployment Does the deployment model keep data from your company and customers centrally managed behind your firewall rather than routing it through a 3rd party?
yes Uses patented technology
no
no
no
no
Audit
BOMGAR
GoToAssist Corporate
GoToAssist
WebEx Support Center
LogMeIn Rescue
Audit data stored centrally Is audit data (recordings, chat transcripts, session activity reports) stored centrally within the solution in a tamper-proof manner?
yes
yes
yes
yes
yes
Syslog Reports Does the solution track changes to security and administrative settings and proactively notify you of those changes to your environment?
yes
no
no
no
no
Access Controls
BOMGAR
GoToAssist Corporate
GoToAssist
WebEx Support Center
LogMeIn Rescue
Synchronized group security policies Do the group policies within the solution reflect changes made in external directories?
yes
no
no
no
no
Application-specific sharing Can both technicians and customers restrict screen sharing to specific applications?
yes
no
no
yes
no
Privacy screen Can technicians display a privacy screen on the remote computer, preventing sensitive information from being displayed during remote sessions?
yes
no
yes
yes
no
Idle timeout Will the software remove an idle representative from a support session after a specified time of inactivity to meet compliance initiatives?
yes
no
yes
yes
yes
Authentication
BOMGAR
GoToAssist Corporate
GoToAssist
WebEx Support Center
LogMeIn Rescue
LDAP Can an external LDAP, including Active Directory, be used to authenticate representatives?
yes
no
no
no
no
RADIUS Can RADIUS be used for multi-factor authentication for representatives?
yes
no
no
no
no
Single Sign-On Can the solution be configured to allow your representatives to securely sign-in using Kerberos or other protocol?
yes
yes
no
yes
yes
Notes:
SmartCard for Representatives Can the solution support CAC cards for representative login?
yes
no
no
no
no
SmartCard for Endpoints Can the solution support using CAC Cards to login to a remote system?
yes
no
no
no
no
Third-Party Testing
BOMGAR
GoToAssist Corporate
GoToAssist
WebEx Support Center
LogMeIn Rescue
FIPS 140-2 Level 2 Has the entire solution undergone testing by the U.S. government to ensure the highest level of security is being offered?
yes
no
no
no
no
Scanning Tools Does the vendor tout using multiple third party scanning tools as a portion of their product development lifecycle?
yes
yes
yes
yes
yes
Platform Support
Support From (Reps)
BOMGAR
GoToAssist Corporate
GoToAssist
WebEx Support Center
LogMeIn Rescue
From Windows Does the solution allow you to provide support to your users from a Microsoft Windows based system?
yes
yes
yes
yes
yes
From Mac Does the solution allow you to provide support to your users from an Apple Mac based system?
yes
no
yes
yes
yes
From Linux Does the solution allow you to provide support to your users from a Linux based system?
yes
no
no
yes
no
From Apple iOS Does the solution allow you to provide support to your users from iOS devices (iPad, iPhone, iPod)?
yes
no
yes
no
no
From Android Does the solution allow you to provide support to your users from Android based tablets and phones?
yes
no
yes
no
no
Support To (Customers)
BOMGAR
GoToAssist Corporate
GoToAssist
WebEx Support Center
LogMeIn Rescue
To Windows Does the solution allow you to provide support to your users running a Microsoft Windows based system?
yes
yes
yes
yes
yes
To Mac Does the solution allow you to provide support to your users running an Apple Mac based system?
yes
yes
yes
yes
yes
To Linux Does the solution allow you to provide support to your users running a Linux based system?
yes
no
no
yes
no
To Apple iOS Does the solution allow you to provide support to your users running iOS devices (iPad, iPhone, iPod)?
yes
yes
yes
no
yes
To Android Does the solution allow you to provide support to your users running Android based tablets and phones?
yes
yes
yes
no
yes
To Apps (Android/iOS) Does the solution allow you to embed advanced remote support tools into your app to better support your users running your mobile application?
yes
no
no
no
no
To Network Devices Does the solution allow you to provide support to your network devices?
yes
no
no
no
no
To Private Networks Does the solution allow you to provide advanced remote support capabilities to your users with non-internet facing devices and computers?
yes
no
no
no
no
To Out of Band Devices (Intel vPro) Does the solution allow you to provide advanced remote support capabilities to Out of Band devices using Intel vPro technology for features such as BIOS access, IDE-R, remote KVM, and remote power options?
yes
no
no
no
no
Presentation
BOMGAR
GoToAssist Corporate
GoToAssist
WebEx Support Center
LogMeIn Rescue
Present From Does the support solution have built-in capabilities to allow you to present from Windows, Mac, and Linux based computers without requiring a separate product and licensing?
yes Uses patented technology
no
no
no
no
Present To Does the support solution have built-in capabilities to allow you to present from Windows, Mac, and Linux based computers without requiring a separate product and licensing?
yes Uses patented technology
no
no
no
no
MANAGEABILITY
Team Management
BOMGAR
GoToAssist Corporate
GoToAssist
WebEx Support Center
LogMeIn Rescue
Admin Dashboard Does the solution allow you to monitor and shadow representatives for training and oversight purposes?
yes
yes
no
yes
yes
Reports Use reports to measure individual rep performance, team performance, and customer satisfaction.
yes
yes
yes
yes
yes
Team Organization
BOMGAR
GoToAssist Corporate
GoToAssist
WebEx Support Center
LogMeIn Rescue
Availability Routing Does the solution allow you to automatically route sessions to representatives based on their availability?
yes
yes
no
yes
yes
Skills Based Routing Does the solution allow you to automatically route sessions to representatvies based on their skill set?
yes Uses patent-pending technology
no
no
yes
no
Team-specific portals Can multiple portals be used to differientiate support teams or supported products?
yes
yes
no
yes
no
Specialized Tools
BOMGAR
GoToAssist Corporate
GoToAssist
WebEx Support Center
LogMeIn Rescue
Command Shell, SSH/Telnet Does the solution allow consistent access to Command Shell and SSH/Telnet across a team for a more consistent support experience for your users?
yes
no
no
yes
yes
Collaboration
BOMGAR
GoToAssist Corporate
GoToAssist
WebEx Support Center
LogMeIn Rescue
Rep Collaboration Does the solution allow you to collaborate on the current sesssion by inviting other representatives or transferring the active session to another representative or team?
yes Uses patent-pending technology
yes
yes
yes
yes
External Rep Collaboration Does the solution allow you to collaborate on the current sesssion by inviting representatives from outside of your organization into an active session?
yes Uses patent-pending technology
no
no
no
yes
Skill Set Collaboration Does the solution allow you to collaborate on the current sesssion by seeking out representatives in your organization with a specific skill or area of expertise?
yes Uses patent-pending technology
no
no
yes
no
Extended Availability Does the solution allow representatives to make themselves available for collaboration even when they are not logged into the system?
yes Uses patent-pending technology
no
no
no
no
Vendor Management Does the solution allow you to easily and securely provision Vendors to access your environment?
yes Uses patent-pending technology
no
no
no
no
Vendor Collaboration Does the solution allow you to configure, yet keep isolated, external vendors to actively particpate in your support processes?
yes Uses patent-pending technology
no
no
no
no
Presentation Does the software enable ad hoc or scheduled online meetings and group training sessions?
yes Uses patent-pending technology
no
no
no
no
Reverse screen sharing Can screen sharing and remote control be reversed during a session, allowing the customer to see and control the reps computer?
yes Uses patent-pending technology
no
Notes:
yes
yes
no
Notes:
LICENSING
Licensing Model
BOMGAR
GoToAssist Corporate
GoToAssist
WebEx Support Center
LogMeIn Rescue
Ownership Can customers own the solution and license the software perpetually?
yes
no
no
no
no
Concurrent Licensing Does the solution allow you to share licenses among your representatives?
yes
no
no
no
no
Inclusive Licensing Does the solution offer a single tool and license for all capabilities including chat, screen sharing, file transfer, attended sessions, unattended sessions, remote access, presentation, training tools, support for mobile devices, and vendor management?
yes Uses patent-pending technology
no
no
no
no
PROFESSIONAL SERVICES
Services
BOMGAR
GoToAssist Corporate
GoToAssist
WebEx Support Center
LogMeIn Rescue
Training and Certification Does the company offer certified training options for your representatives and administrators?
yes
no
no
no
Notes:
no
Integration and Customization Services Does the company offer professional services to assist with your integration and customization needs?
yes
yes
no
no
no
Notes:
Implementation Services Does the company offer implementation services to help ensure you are up-and-running quickly and following industry best practices?
yes
yes
no
yes
Notes:
yes
Notes:
Business Services Does the company have the experience necessary to offer service desk optimization services?
yes
yes
no
yes
Notes:
no
Notes:
Integration
BOMGAR
GoToAssist Corporate
GoToAssist
WebEx Support Center
LogMeIn Rescue
API Does the solution offer an API for developing custom integrations?
yes
yes
yes
yes
yes
Front-end Automation Does the solution offer the ability to automate and launch remote support tasks from within other tools or desktop applications?
yes
yes
no
yes
yes
Mobile App Integration Can remote support be embedded in your own Android or iOS apps?
yes
no
no
no
no
Autotask Does the solution offer pre-built integration with Autotask?
yes
no
no
no
yes
BMC Remedy Does the solution offer pre-built integration with BMC Remedy?
yes
no
no
no
yes
Cherwell Does the solution offer pre-built integration with Cherwell Service Management Software?
yes
no
no
no
no
Dell KACE Does the solution offer pre-built integration with Dell KACE?
yes
no
no
no
no
Hornbill Does the solution offer pre-built integration with Hornbill Supportworks ITSM?
yes
no
no
no
no
HP Service Manager Does the solution offer pre-built integration with HP Service Manager?
yes
no
no
no
no
Microsoft Dynamics Does the solution offer pre-built integration with Microsoft Dynamics?
yes
no
no
no
no
Salesforce.com Does the solution offer pre-built integration with Salesforce.com?
yes
yes
no
yes
yes
ServiceNow Does the solution offer pre-built integration with ServiceNow?
yes
no
no
no
yes
Spiceworks Does the solution offer pre-built integration with Spiceworks?
no
no
no
no
yes
Zendesk Does the solution offer pre-built integration with Zendesk?
no
no
yes
no
yes