Windows 7 -  Are you using it and have you tried Bomgar?

User photo
Name
Jeff Johnson
What are your migration plans? 
  1. User photo
    Name
    Jim Rohrer



    Yes, and it works wonderfully smile I've used the Rep console from both of my Windows 7 machines and also connected to Windows 7 machines flawlessly. You still have to elevate priveleges and restart the client as a service to get full control, just like in Vista, but I've had no problems whatsoever.



    As far as migrating to 7, I think we're just doing it on new computers. No mass rollouts. We use Novell, which is notoriously behind the times when it comes to updating all of their software for new versions of Windows, so we won't be doing any mass rollouts until at least that is resolved.

  2. User photo
    Name
    Sandra Hanna

    I've used Windows 7 too with Bomgar's /login Interface, Rep Clients and Rep Console with no issues, for at least a month now.

  3. User photo
    Name
    Pete Butcher



    I've just installed Win7 on a test machine in our office. I'll be installing Bomgar on it later today and will test it throughout next week. I'll keep everyone posted on my findings.



    Our office computers are all using 32-bit and 64-bit Vista. All our field laptops, which are used to perform medical testing procedures are using XP. I'm sure that any new office machines that we purchase in the near future will have Win7 installed, but aside from that, we will not be performing a full migration to Win7. It's been my experience that businesses that rush to migrate company-wide to the "latest and greatest" Windows versions always encounter software compatibility issues to some degree. For example, QuickBooks 2009 - although it has been confirmed to run on Win7, it is not supported.  http://support.quickbooks.intuit.com/support/pages/knowledgebasearticle/898435   - and this is just one example. I would recommend researching compatability issues with mission critical apps, prior to performing a company-wide migration. I'll get off my soapbox now…   wink



    - Pete B

  4. User photo
    Name
    Tom Cook



    We've been doing some testing against windows 7 with two different platform configurations & user types.  One user group will be standard users and the other as administrator users.  This might be where access sponsor would come in handy with the std. users.



    The only big issue we've encountered is elevating credentials from the representative console on a Windows 7 customer when the customer is connected to a workstation via RDP.  In our case, this is the only way they can connect to the workstation as it is virtual and internal security policy.  The representative ends up getting the windows login prompt on their workstation as the target display rather than the customer's desktop.

  5. User photo
    Name
    Jeff Irish

    We have Windows 7 implemented in on a few workstations. However, our Client base is still running mostly on XP with very few on Vista (extreme minority)



    I am running Windows 7 64-bit and I installed the 64-bit Rep Client. So far, I love it!



    We support Clients via Bomgar on Windows NT 4.0 all the way up to 2008 R2. No problems yet.http://community.bomgar.com/js/ckeditor/plugins/smiley/images/thumbs_up.gif

  6. User photo
    Name
    Rene Titus

    Got a new laptop with Windows 7 in early November.   Haven't had any problems using it with Bomgar Rep Console or the Admin Interface.



    Starting next week, our remote support staff will be getting new laptops with Windows 7 too.  We aren't expecting to have any problems from Bomgar…. wish I could say the same about other programs!   smile

  7. User photo
    Name
    Pete Butcher





    Just wanted to add to my previous post (12/4) about Bomgar and Windows 7.  We have one of our staff that is using Bomgar Rep Console on a regular basis with Windows 7 and haven't noticed any probs. I don't have any Win7 jump clients yet though. I most likely won't until April. If I notice anything out of the norm, I will post here.

  8. User photo
    Name
    Braden McGrath



    Jump clients work fine.  Most annoying part of the Rep Console on Win7 is that the console still insists on using a notification icon (by the clock).  Win7 is trying to eschew that practice and move developers to using the app’s taskbar icon as a notification icon, and I like this idea a lot. 


    Since 7 hides the notification tray by default, it is entirely possible to close the Rep Console but remain logged in to your appliance and not realize it, since the taskbar icon “de-buttonizes” once the main window is gone.  In our environment, we have 3 techs but only 2 licenses, so it’s always a game of asking someone else to log off since it is very easy to forget due to the hidden tray icon.


    Otherwise, it works fine.  smile

  9. User photo
    Name
    Emmanuel Maroulis

    I have used Bomgar with Windows 7 RC and RTM without issue.  IE8 does not seem to have a problem with it.

  10. User photo
    Name
    Caroline Sewell

    I have been using Windows 7 on my PC for quite a while & use Bomgar to access Windows XP, Windows Vista, Windows 7, Mac, and Linux machines. I have had no issues to date. I find Vista the worst of the bunch to support as it is glitchy with elevating administrator rights at times.

  11. User photo
    Name
    Darren Ilston

    Caroline Sewell:

    I find Vista the worst of the bunch to support as it is glitchy with elevating administrator rights at times.

    I agree with this completely smile


    We have no issues on Win 7 or 2008 R2 both 64/32 etc.

  12. User photo
    Name
    James Koons

    We’ve been using it with Windows 7 (32 and 64 bit versions) and it works well, no issues!  The representative console works just fine on Windows 7 as well.

  13. User photo
    Name
    Lloyd Bare

    We were an early adopter of Windows 7 as seen in the Microsoft Case Study below.  We also utilize BOMGAR and have had no issue’s with it throughout our mixed environment of XP and Windows 7 clients.  


    http://www.microsoft.com/casestudies/Case_Study_Detail.aspx?casestudyid=4000005062


  14. User photo
    Name
    Sam Miller

    I haven’t received any problems with Bomgar using Windows 7 64-bit.  I haven’t personally remoted into any machines with Windows 7 yet, mostly because it hasn’t been adopted quite yet.

  15. User photo
    Name
    R Crandon

    We have been using Bomgar with Win7 since the first Beta release and I’ve found only one problem:  When having remote access to a user’s desktop, ocassionally a prompt comes up that we can’t see on their side so we can’t accomplish some tasks without user intervention.  Elevating priveleges or modifying UAC doesn’t solve this in some cases.  Any ideas?
    http://static2.smallworldlabs.com/swl/js/ckeditor/plugins/smiley/images/lightbulb.gif

  16. User photo
    Name
    Jessie Weems

    I have been using windows 7 and the bomgar Jump Client for a while, and I believe there to be issues, but I would like everyone’s opinion first.  As far as basic use of the jump client, all seems to be well.  But when I pin a jump client to the rep console, after a few days or so the windows 7 machines will lose aero functionality and drop back to windows 7 basic theme.  A reboot will fix the issue.  I don’t seem to experience this with Vista workstations.  This is happening on several different brands of computers and the only common point that I can come across is I think all of them have an ATI video card and Windows 7.  Anyone else experiencing this type issue?
     

  17. User photo
    Name
    Edgar Khachatryan

    Jessie Weems:

    I have been using windows 7 and the bomgar Jump Client for a while, and I believe there to be issues, but I would like everyone’s opinion first.  As far as basic use of the jump client, all seems to be well.  But when I pin a jump client to the rep console, after a few days or so the windows 7 machines will lose aero functionality and drop back to windows 7 basic theme.  A reboot will fix the issue.  I don’t seem to experience this with Vista workstations.  This is happening on several different brands of computers and the only common point that I can come across is I think all of them have an ATI video card and Windows 7.  Anyone else experiencing this type issue?
     



    Jessie we are experiencing the same exact issue here on one machine, but can't seem to replicate it on every Windows 7 machine. Did you ever get it fixed? Was there a solution? Thank you in advance.

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